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Returns

Our Guarantee

We guarantee to replace or refund any item that does not live up to your expectations. Please return the item to us unused and in its original packaging within 14 days for an immediate refund or exchange.

We are unable to refund or exchange personalised items that are made to order unless faulty. For reasons of hygiene, we can only refund or replace earrings if they have a manufacturing fault.

Our guarantee is in addition to your statutory rights.

Returns & Refunds

Simply complete the form on the reverse of your Delivery Note, enclose it in your parcel and for smaller items under 1kg use the pre-printed returns label. Please don't forget to affix the correct postage to the package. 

We recommend that you obtain a certificate of posting for any returned items as you are responsible for the goods until they reach us.

For larger items, simply call our support team to arrange collection. 

Returns & refunds are processed within 48 hours of receipt in our warehouse.

If you have requested an exchange, a replacement order will arrive in approximately 7 days. We will replace any faulty goods at our expense. If the item is no longer available, you will receive notification and a refund.

If you have requested a refund, please allow 14 days for clearance to your card account.

Please note, we will only refund the cost of postage to return an item if you have been sent incorrect goods or they are faulty or damaged. The refund will be credited to the card used for the original purchase. 

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